Terms of service

Last updated: November 23, 2025

Gymfrog (referred to in this Privacy Policy as “Gymfrog”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). Our Services are powered by Shopify, which enables us to provide e-commerce functionality to you.

This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit, use, or make a purchase from our Services, or when you otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will prevail.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal information as described here.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to a specific individual. It does not include de-identified, aggregated, or anonymous information that cannot reasonably be used to identify you.

Depending on how you use the Services and where you live, we may collect the following categories of personal information:

  • Contact details, such as your name, billing and shipping address, email address and (if provided) phone number.
  • Account information, such as username, password, security questions, and account preferences.
  • Order and transaction information, such as items you view, add to your cart, purchase, return or exchange, order history, and payment confirmation details.
  • Payment and financial information, such as partial payment card details and payment method information processed via our payment providers (we do not store full payment card numbers).
  • Communications with us, such as messages you send to our customer service team, reviews you submit, or other interactions with us.
  • Device information, such as your device type, operating system, browser type, IP address, and device identifiers.
  • Usage and browsing information, such as pages you visit, links you click, time spent on pages, and how you navigate and interact with the Services.
  • Marketing and preference information, such as your communication preferences and information about your responses to our marketing or promotions.

2. How We Collect Personal Information

We collect personal information from a variety of sources, including:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, participate in promotions, or otherwise provide information to us.
  • Automatically through your use of the Services, including through cookies and similar tracking technologies when you browse our website or interact with our emails.
  • From service providers that perform services on our behalf, such as payment processors, logistics providers, analytics providers, and customer support tools.
  • From business partners or other third parties, such as advertising networks or social media platforms, when permitted by applicable law and their privacy policies.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing and operating the Services. To create and manage your account; process your orders and payments; arrange shipping and delivery; handle returns, exchanges, and refunds; and provide customer service and technical support.
  • Personalizing and improving your experience. To remember your preferences, tailor content, suggest products you may like, and generally improve the design, functionality, and performance of our Services.
  • Marketing and advertising. To send you promotional emails or other communications (where permitted by law), and to show you advertising on our Services or third-party sites based on your interests and interactions with us. You can opt out of marketing emails at any time by using the unsubscribe link in our messages.
  • Security and fraud prevention. To help protect the Services, detect and prevent fraud, unauthorized transactions, misuse of our website, and other harmful or illegal activities.
  • Legal and compliance. To comply with our legal obligations, respond to lawful requests and legal processes, enforce our agreements, and protect our rights, property, customers, and the public.
  • Other purposes with your consent. In some cases, we may ask for your consent to use your personal information for a specific purpose, and we will do so only for the purposes described at the time we obtain your consent.

4. Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as pixels and tags) to operate and improve our Services, remember your preferences, understand how our website is used, and support our marketing and advertising efforts.

You can control certain cookies through your browser settings and, where required by law, through the cookie consent tools provided on our website. Please note that disabling cookies may affect the functionality and performance of the Services.

5. How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate business purposes, in accordance with this Privacy Policy and applicable law. These third parties include:

  • Service providers and vendors that help us run our business, such as Shopify (our e-commerce platform), payment processors, shipping and logistics providers, IT and cloud service providers, customer support tools, analytics providers, and marketing or advertising partners.
  • Business and marketing partners that support our promotional and advertising activities. For example, we may share certain information (such as browsing or purchase behavior) to show you relevant ads. Depending on where you live, you may have the right to opt out of this kind of data sharing for targeted advertising. You can exercise these choices here, where available.
  • Affiliates and group companies, where we share information within our corporate group for internal administrative, operational, and support purposes.
  • Third parties involved in a business transaction, such as a merger, acquisition, reorganization, sale of assets, or bankruptcy.
  • Law enforcement and legal authorities, when we believe disclosure is reasonably necessary to comply with applicable law, regulation, legal process, or governmental request, or to protect our rights, property, customers, or others.
  • Other parties with your consent or at your direction, such as when you use social media widgets or login tools, or ask us to share information for a particular purpose.

6. Relationship with Shopify

Our Services are hosted and supported by Shopify. When you use our Store, Shopify may collect and process personal information about your interactions with our website, with us, and with other merchants that use Shopify, in order to provide, maintain, and improve its services.

In some cases, Shopify acts as our service provider (processor), and in other cases Shopify may act as an independent controller of your personal information, particularly where it uses data for its own purposes (such as to improve its platform or provide services to multiple merchants).

To learn more about how Shopify handles your personal information, and to exercise any rights you may have with respect to Shopify’s processing, please review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

7. Third-Party Websites and Links

Our Services may contain links to websites, apps or services that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to review their privacy policies and terms before providing any personal information.

8. Children’s Data

Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us using the details in the “Contact” section below so that we can delete the information.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we “sell” or “share” (as those terms may be defined under applicable law) personal information of individuals under 16 years of age.

9. Security and Retention

We use reasonable technical and organizational measures designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. The specific retention period can vary depending on the type of data and the purpose for which it is used.

10. Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information, subject to applicable law and certain limitations:

  • Right to access / know – to request access to the personal information we hold about you.
  • Right to delete – to request that we delete personal information we maintain about you.
  • Right to correct – to request correction of inaccurate or incomplete personal information.
  • Right to data portability – to receive a copy of your personal information in a structured, commonly used format and to have it transmitted to another organization, where technically feasible.
  • Right to opt out of certain processing – in some regions, to opt out of the “sale” or “sharing” of personal information or the processing of personal information for targeted advertising. You can exercise such choices, where available, here.
  • Managing communication preferences – you can opt out of marketing emails by using the unsubscribe link in those messages. We may still send you service-related emails about your orders or account.

If you reside in the UK or the European Economic Area (EEA), you may also have the following rights, in addition to those listed above:

  • Right to object and restrict processing – to object to certain types of processing (including profiling) or request that we restrict processing in certain circumstances.
  • Right to withdraw consent – where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.

You may exercise these rights by contacting us using the details in the “Contact” section below. We may need to verify your identity before responding to your request, and we will respond within the timeframe required by applicable law. Where permitted, you may also designate an authorized agent to act on your behalf, subject to verification steps.

We will not discriminate against you for exercising any of your rights under applicable privacy laws.

11. Complaints

If you have concerns or complaints about how we handle your personal information, please contact us first using the contact information below so that we can try to resolve your concerns.

Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority. For EEA residents, you can find a list of supervisory authorities here.

12. International Data Transfers

We may transfer, store and process your personal information in countries other than the country where you live. These countries may have data protection laws that are different from those in your country and may not be deemed to provide the same level of protection.

If we transfer your personal information from the EEA or the UK to a country that has not been deemed to provide an adequate level of protection, we will rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses or equivalent mechanisms under UK law, unless an exception applies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or for other operational reasons. We will post the updated Privacy Policy on this page and revise the “Last updated” date at the top. Where required by law, we will also provide additional notice of material changes.

14. Contact

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise your privacy rights, you can contact us at:

Email: support@gymfrog.eu
Postal address: FLAT/RM A 12/F, ZJ 300, 300 Lockhart Rd, Wan Chai, HK, Hong Kong

For the purposes of applicable data protection laws, Gymfrog is the data controller of your personal information in relation to the Services.