Privacy policy

Last updated: November 23, 2025

Gymfrog (referred to in this Privacy Policy as “Gymfrog”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products and services (collectively, the “Services”). Our Services are powered by Shopify, which enables us to provide e-commerce functionality to you.

This Privacy Policy describes how we collect, use, disclose and otherwise process your personal information when you visit, use, or make a purchase from our Services, or when you otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy regarding the handling of personal information, this Privacy Policy will prevail.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use and disclosure of your personal information as described here.

1. Personal Information We Collect

“Personal information” means information that identifies, relates to, describes, or can reasonably be linked to a specific individual. It does not include de-identified, aggregated, or anonymous information that cannot reasonably be used to identify you.

Depending on how you use the Services and where you live, we may collect the following categories of personal information:

  • Contact details, such as your name, billing and shipping address, email address and (if provided) phone number.
  • Account information, such as username, password, security questions, and account preferences.
  • Order and transaction information, such as items you view, add to your cart, purchase, return or exchange, order history, and payment confirmation details.
  • Payment and financial information, such as partial payment card details and payment method information processed via our payment providers (we do not store full payment card numbers).
  • Communications with us, such as messages you send to our customer service team, reviews you submit, or other interactions with us.
  • Device information, such as your device type, operating system, browser type, IP address, and device identifiers.
  • Usage and browsing information, such as pages you visit, links you click, time spent on pages, and how you navigate and interact with the Services.
  • Marketing and preference information, such as your communication preferences and information about your responses to our marketing or promotions.

2. How We Collect Personal Information

We collect personal information from a variety of sources, including:

  • Directly from you when you place an order, create an account, contact us, subscribe to marketing communications, participate in promotions, or otherwise provide information to us.
  • Automatically through your use of the Services, including through cookies and similar tracking technologies when you browse our website or interact with our emails.
  • From service providers that perform services on our behalf, such as payment processors, logistics providers, analytics providers, and customer support tools.
  • From business partners or other third parties, such as advertising networks or social media platforms, when permitted by applicable law and their privacy policies.

3. How We Use Your Personal Information

Depending on how you interact with us, we may use your personal information for the following purposes:

  • Providing and operating the Services. To create and manage your account; process your orders and payments; arrange shipping and delivery; handle returns, exchanges, and refunds; and provide customer service and technical support.
  • Personalizing and improving your experience. To remember your preferences, tailor content, suggest products you may like, and generally improve the design, functionality, and performance of our Services.